Delivery and Refund Policy

1. Purpose and Scope

1.1. This Refund Policy (the "Policy") sets out the delivery and refund conditions for Packages bought in the WeSocialLab application at wesociallab.com, offered by WE1TOWN LIMITED (the "Company").

1.2. The Policy applies together with the Terms of Use, the Preliminary Information Form and the Distance Sales Agreement. The rights of Buyers who qualify as consumers under Law No. 6502 on Consumer Protection are reserved.

2. Delivery

2.1. The service is fully digital; nothing is shipped.

2.2. The Package is activated in the Buyer's account immediately after the payment provider (iyzico for card payments, Plisio for cryptocurrency payments) confirms the payment, and can be used for thirty (30) days. A payment receipt is sent to the Buyer's email address.

2.3. Packages do not renew automatically and no recurring payment is taken. No cancellation is therefore needed for future periods; unless the Buyer makes a new purchase, nothing is charged at the end of the Package Period.

3. Withdrawal Exception

3.1. Under Article 15/1-ğ of the Regulation on Distance Contracts, the right of withdrawal does not apply to contracts for services performed instantly in electronic form, and under Article 15/1-h it does not apply to contracts for services whose performance has begun with the consumer's approval before the end of the withdrawal period.

3.2. The Package is activated immediately and performance of the service begins at once, on the express approval the Buyer gives by approving the payment. There is therefore no statutory right of withdrawal for Package purchases, and the Buyer cannot request a refund merely because they have changed their mind.

3.3. The withdrawal exception does not remove the Buyer's statutory rights regarding a defective service or the refund options set out below.

4. When a Refund Is Given

4.1. The Buyer may request a refund of the price paid in the following cases:

• Payment was confirmed but the Package was not activated because of a technical error, and the Company could not activate it within three (3) business days of the Buyer's notice: full refund,
• Payment was taken more than once for the same purchase: the full amount charged in excess,
• The Service could not be used at all during the Package Period because of a technical failure attributable to the Company (for example, an X account could not be connected, content could not be generated or posts could not be published), and the Company could not fix the problem within three (3) business days of the Buyer's notice: full refund,
• After the Package Period began, the Service was unavailable for more than seventy-two (72) consecutive hours because of a technical failure attributable to the Company: at the Buyer's choice, the Package Period is extended by the number of days lost, or the price for those days is refunded pro rata.

5. When No Refund Is Given

5.1. No refund is given in the following cases:

• The Buyer changes their mind, does not use the Service or stops using it before the Package Period ends, although the Service was available,
• The quotas in the Package (posts, images) have been partly or fully used, or the Package Period ends without them being used,
• The remaining days of a previous Package that ended because the Buyer switched to a different Package,
• The Buyer's X account is restricted or suspended by X because of use contrary to the X Rules or the Terms of Use, or the Buyer revokes the Service's access to X,
• Generated content does not meet the Buyer's style or quality expectations (AI output is guided by the Buyer's persona settings and can be edited before publication in approval mode),
• Accounts suspended or closed for a breach of the Terms of Use,
• Credit granted free of charge by the Company.

6. Refund Method

6.1. Refunds are made by the method used for the payment.

6.2. Turkish lira card payments are refunded through iyzico to the same card used for the payment. The time it takes for the refund to appear on the card depends on the card-issuing bank and is usually 5–10 business days.

6.3. For cryptocurrency payments, the refund is based on the US dollar amount paid and is made in the cryptocurrency used for the payment to a wallet address provided by the Buyer. Network (blockchain) fees may be deducted from the refund amount; the Company is not responsible for changes in the value of the cryptocurrency. The Buyer is responsible for the accuracy of the wallet address they provide.

6.4. When a refund is approved, the related Package is ended immediately for full refunds, or reduced by the refunded days for partial refunds, and the refund is submitted to the payment provider.

7. How to Apply and Process

7.1. Refund requests are sent by email to [email protected] from the email address registered to the account. The request states the payment date, amount, payment method, payment reference and a description of the problem.

7.2. After receiving the request, the Company checks the system records to see whether the conditions are met and informs the Buyer of the outcome by email within fourteen (14) days at the latest. Approved refunds are submitted to the payment provider within fourteen (14) days of approval at the latest. The Company may request additional information for identity or payment verification.

7.3. The Buyer agrees to contact the Company before initiating a chargeback or dispute with the payment provider. Requests that meet the conditions are refunded directly by the Company; in the event of an unjustified chargeback, the Company reserves the right to end the related Package and suspend the account.

8. Dispute Resolution

8.1. Buyers resident in Türkiye who qualify as consumers may apply to the Consumer Arbitration Committees at their place of residence or where the transaction took place, within the monetary limits announced each year by the Ministry of Trade, and to the Consumer Courts for disputes above those limits.

8.2. For Buyers who do not qualify as consumers, this Policy is governed by the laws of England and Wales and the courts of England and Wales have jurisdiction over disputes.

9. Changes to This Policy

9.1. The Company may update this Policy prospectively. The current text is published at wesociallab.com. Each purchase is subject to the text of the Policy in force on the purchase date.

9.2. Questions: [email protected]. Postal address: WE1TOWN LIMITED, 160 City Road, London, EC1V 2NX, United Kingdom.